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Warranty & Customer Support

BH North America offers three levels of warranty coverage based on the type of facility where the equipment is installed and the usage level within the facility.

SERVICE PARTS PURCHASE AND REFUND POLICY


If for any reason you are not happy with your purchase OF Service replacement parts you may return the item(s) within 30 days of receiving your order for a refund of merchandise cost, (ship to and return freight cost are non-refundable) as long as the product is in resalable condition (no stains, no damage, no abuse). A Return Authorization "RA" number must be obtained from BH North America prior to return. All returns must have its original packaging with freight prepaid. All returns will be assessed the industry standard 25% restocking fee, or $25 minimum, whichever is greater, and subject to inspection at the time of delivery. Please allow 6-8 weeks for refund processing.

COMMERCIAL USAGE


The BH Fitness commercial warranty is intended for those facilities where equipment use is regularly in excess of 6 hours per day. All dues-paying facilities fall into the category of a commercial warranty as well as many non-dues-paying facilities. Please contact your sales representative for specific questions or details about your warranty.

LIGHT COMMERCIAL USAGE


The BH Fitness light commercial warranty is intended for those non-dues-paying facilities where equipment use is generally less than 6 hours per day.

RESIDENTIAL USAGE


The BH Fitness residential warranty is intended exclusively for usage in the home.

STRENGTH PRODUCTS


The BH Fitness strength products warranty covers applies to all facility types: COMMERCIAL, LIGHT COMMERCIAL, and RESIDENTIAL.

For specific details of the BH Fitness warranty for your facility, please contact your sales representative.  Please note that international warranties may vary. Contact your local distributor for more information.
  

LIMITED WARRANTY


BH North America Corporation warrants to the original purchaser that its Fitness Products will be free from defects in workmanship and materials for a period of time from date of purchase as noted in the chart below. During the warranty period, BH Fitness will either repair or replace, at its option, defective part(s) at no charge. Additionally, BH Fitness will cover labor costs for any required repairs for a period of time from date of purchase as noted in the chart below. 

COMMERCIAL USAGE


The BH Fitness commercial warranty is intended for those facilities where equipment use is regularly in excess of 6 hours per day. All dues-paying facilities fall into the category of a commercial warranty as well as many non-dues-paying facilities. Please contact your sales representative for specific questions or details about your warranty.

Product Series

Frame

Parts

Labor

SK Series

7 years

3 years

1 year

LK 790 Treadmill

7 years

3 years

1 year

SB4 Indoor Cycle Bike

5 years

1 year

1 year

SE4 Sprint Elliptical

5 years

1 year

1 year

 

LIGHT COMMERCIAL USAGE


The BH Fitness light commercial warranty is intended for those non-dues-paying facilities where equipment use is generally less than 6 hours per day.

Product Series

Frame

Parts

Labor

SK Series

7 years

5 years

1 year

Select Series

7 years

5 years

1 year

LK Series

7 years

5 years

1 year

LK510 Vibration Platform

5 years

2 years

2 years

SB4, SB2, & SB2.0 Indoor Cycle Bikes

5 years

1 year

1 year

SE4 Sprint Elliptical

5 years

1 year

1 year

 

RESIDENTIAL USAGE


The BH Fitness residential warranty is intended exclusively for usage in the home.

Product Series

Frame

Parts

Labor

SK Series

Lifetime

10 years

2 years

Select Series

Lifetime

10 years

2 years

LK590 Treadmill

Lifetime

15 years*

2 years

LK Series

Lifetime

10 years

2 years

TS5 Treadmill

Lifetime

10 years

2 years

Signature Series

Lifetime

5 years

1 year

SB4, SB2, & SB2.0 Indoor Cycle Bikes

Lifetime

5 years

1 year

SE4 Sprint Elliptical

Lifetime

5 year

1 year

LK510 & VS5 Vibration Platforms

Lifetime

2 years

2 years



* Contact your local dealer for more information about the exceptional 15 year parts warranty on the LK590 Treadmill. 

STRENGTH PRODUCTS


The BH Fitness strength products warranty is intended for use in all use cases: commercial, light commercial, and residential. Please contact your sales representative for specific questions or details about your warranty.

Usage type

Frame

Structural moving parts

Bearings, bushings, & pulleys

Coatings, cables, upholstery, & accessories

Labor

Commercial & Light Commercial

10 years

5 years

3 years

1 year

N/A

Residential

Lifetime

10 years

10 years

10 years

N/A



NOTES (FOR ALL CARDIOVASCULAR PRODUCT WARRANTIES):

  • BH Fitness does not warrant the heart rate system performance on its products, as the heart rate system performance varies, based on a user's physiology, fitness level, age, method of use and other factors.
  • Wear items are defined as and are not limited to treadmill deck, running belt, motor brushes, drive belts, pneumatic cylinders, seats, elliptical track wheels, pedal straps, brake and tension friction pads, chains and sprockets, and hand grips.
  • Wear item parts warranty coverage lasts only 1 year (light commercial) and 3 years (residential).
  • Treadmill motor warranty coverage matches the parts warranty period as listed above.
  • Cycle computers are warranted for a period of thirty (30) days from date of purchase and there is no labor coverage included.
  • Headphone, iPod, and MP3 connectors and ports (jacks) are warranted for a period of ninety (90) days from date of purchase.



NOTES (FOR STRENGTH PRODUCTS):

  • Structural moving parts includes weight stacks and guide rods.
  • Upholstery warranty covers stitching only.

 

EXCLUSIONS


Running belt tracking and tension adjustments and other preventive maintenance procedures are the purchaser's responsibility and are not covered by this warranty. This warranty does not apply to appearance items of the product, the exterior of which has been damaged or defaced, which has been subject to abuse, misuse, accident, negligence, lack of normal maintenance, abnormal service or handling as specified for this model, improper installation, or which has been altered or modified in design or construction. BH Fitness is not liable for incidental or consequential damages of any kind resulting from defect(s) in the product.

The limited warranty described above is in addition to whatever implied warranties may be granted purchaser by law. To the extent permitted by applicable law, ALL IMPLIED WARRANTIES INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR USE ARE LIMITED TO A PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE. Some states do not allow limitation on how long an implied warranty lasts. No one is authorized to change, modify or extend the terms of this warranty on behalf of BH Fitness.

The warranties described above shall be the sole and exclusive remedy available to the purchaser. Correction of defects, in the manner and for the period of time described above, shall constitute complete fulfillment of all liabilities and responsibilities of BH Fitness to the purchaser with respect to the product, and shall constitute full satisfaction of all claims, whether based on contract, negligence, strict liability or otherwise. In no event shall BH Fitness be liable or in any other way responsible for damages or defects in the product which were caused by repairs or attempted repairs performed by anyone other than a BH Fitness Technical Representative or Authorized service Contractor. Nor shall BH Fitness be liable or in any way responsible for any incidental or consequential economic or property damage. Some states do not allow the exclusion of incidental or consequential damage, so the above exclusion may not apply to you.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS IN SOME U.S. STATES.

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